Resolve 70% of Inquiries Instantly with Tidio’s AI
Both Tidio and Freshwork offer strong customer support tools, but Tidio stands out with its AI Agent that instantly resolves up to 70% of customer inquiries, tailored for seamless e-commerce integration.
Compare Tidio with Freshwork, feature by feature
Why you should choose Tidio instead of Freshwork
Tidio offers a native AI agent that handles up to 85% of repetitive customer inquiries.
Freshdesk has AI capabilities, but they are not as seamlessly integrated or focused on eCommerce.
Tidio allows businesses to proactively engage customers based on their behavior on the website.
Freshdesk primarily focuses on reactive support rather than proactive engagement.
Tidio integrates deeply with platforms like Shopify and WooCommerce, offering features like abandoned cart recovery.
Freshdesk integrates with Shopify, but lacks advanced eCommerce-specific features like cart recovery.
Competitive pricing with an excellent price-quality ratio, especially for small to mid-sized businesses.
Higher pricing for advanced features, potentially costly for larger teams.
Highly customizable chat widgets that can match the branding and style of the website.
Freshdesk’s chat widget is less customizable and may not blend as seamlessly with website design.
1507 reviews: 4.7 satisfaction
“The number one thing that has grown our business is offering that customer service experience the rest of the market has not been able to do.”
Daniel Reid
Co-founder and CEO @ Suitor
“We needed the most sustainable and efficient way to manage the traffic and improve customer satisfaction. So we implemented Tidio Flows Technology.”
Görkem Öğüt
CEO and Founding Partner of Endeksa
“My main goal was to find an easy-to-teach app that covered all the tasks needed for our customer service. Tidio, from the beginning, was the perfect one.
Right now, more than a third of our ecommerce revenue is made thanks to Tidio.”
Gabriele Scarcella
Ecommerce Manager @ Procosmet Italy
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